Order Center

Ordering Methods

You can place an order by using the following methods. We encourage our valued customers to order online via our website if possible (US and Canada customers only).

Method 1

To place an order online (United States and Canada only),

  • Step 1: Log into your UBPBio account. If you are a first-time user, please take 3-5 minutes to complete registration first.
  • Step 2: Browse the Product List or search the website to find the products.
  • Step 3: Edit  the quantity that you want to order and add all items to cart.
  • Step 4: Review and submit your order at My Cart (we accept credit card and purchase order).
Method 2

To place an order by Fax or Email, download the order form (PDF or MS Word ).  Fax your completed order form to 1-800-682-6801, or email it to order[at]ubpbio.com. For purchase order, please attach your institutional PO in your fax or email. 

Method 3

To place an order by quotation,

  • Step 1: Open Request A Quote web page.
  • Step 2: Fill in and submit the online quotation form.
  • Step 3: We will issue a quotation via email or fax within one business day.
  • Step 4: Complete the issued quotation form with credit card information or a PO number, and then fax the order to 1-800-682-6801 or email to order[at]ubpbio.com. Please attach your institutional PO document in your fax or email. 

 

Payment

We accept credit cards including Visa, Master Card, Discovery and American Express, wire transfer and purchase order (PO).

If placing an online order using a PO, please fax the original PO document to 1-800-682-6801, or email to order[at]ubpbio.com. If order by email or fax, please attach the original PO document with the completed order form.

Shipping Policy

Orders from the United States

Orders received before 1:00 pm Mountain Time (MT) will be shipped on the same day for next day delivery. Orders after 1:00 pm MT will be shipped next day. Orders on Fridays will be shipped on the following Monday for Tuesday delivery. All orders are shipped using the FedEx Standard Overnight Service.

Orders from Canada

Orders received before 1:00 pm Mountain Time (MT) will be shipped on the same day. Orders after 1:00 pm MT will be shipped next day. Orders on Thursdays and Fridays will be shipped on the following Monday. All orders are shipped using the FedEx International Priority Service.

Other international orders

Please place an order using Method 2 or Method 3. Orders will be shipped on Mondays using the FedEx International Priority Service.

For all international orders, customers are responsible for assuring that the ordered products and dry ice can be lawfully imported into the destination country. Our company does not pay for international duty, customs clearance, brokerage fees or taxes. Customers shall provide duty/tax relief documents for customs clearance. Please fax the corresponding documents to 1-800-682-6801, or email to order[at]ubpbio.com or attach with the completed order form.

No shipment can be made to P.O. Box addresses.

If placing an order via methods 2 and 3, customers can choose to use their own courier’s account. A $15 dry ice/wet ice and packing fee will be applied for all domestic orders; a $25 dry ice/wet ice and packing fee will be applied for orders from Canada; and a $45 dry ice/web ice and packing fee will be applied for all other international orders. A $10 handling fee for room temperature shipment will be applied for all domestic and international orders.